Your privacy is important to us. Learn how we protect your personal information.
At Tender Bites, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or use our mobile application.
1 Information We Collect
We collect the following types of information:
- Personal Details: Name, address, phone number, email ID.
- Order Information: Product preferences, delivery location, order history.
- Payment Data: UPI ID, card details (processed securely through third-party gateways – we do not store card numbers).
- Device & Usage Data: IP address, browser type, device information, pages visited, etc.
2 How We Use Your Information
We use the collected data to:
- Process and deliver your orders efficiently.
- Provide customer support and respond to your inquiries.
- Send order updates, promotional offers, or service notifications.
- Improve our services and user experience.
3 Sharing of Information
We do not sell or rent your personal information. We may share limited data with:
- Delivery Partners: To fulfill your orders.
- Payment Gateways: For secure transaction processing.
- Legal Authorities: If required by law.
4 Cookies & Tracking
We use cookies to:
- Remember your preferences and login.
- Track usage patterns to enhance user experience.
You may disable cookies in your browser settings, but some features may not work properly.
5 Data Security
We follow industry-standard practices to protect your data:
SSL encryption
Secure servers
Limited access
Despite our best efforts, no online platform is 100% secure. Please use strong passwords and do not share login credentials.
6 Your Rights
You can:
- View or update your personal data via your account.
- Request deletion of your account or data by contacting us.
- Opt out of promotional communications at any time.
7 Children's Privacy
Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from children.
8 Policy Updates
We may revise this Privacy Policy from time to time. Changes will be posted here with the updated effective date.