At TenderBites, we strive to deliver fresh, high-quality chicken products with speed and care. However, we understand that plans may change. Below are our cancellation and refund guidelines to ensure a seamless experience.
🔄 Free Cancellation Scenarios
1. Mistaken Orders
Cancel within 5 minutes (300 seconds) of placing your order - completely free of charge
After this window, cancellation may still be possible, subject to order status and support team review
2. Delay in Delivery Partner Assignment
If we fail to assign a delivery partner within 30 minutes of order placement, you're entitled to a full refund upon cancellation
3. Delay in Delivery
We promise to deliver your order within 2 hours from confirmation
If we're unable to meet this timeline and haven't informed you proactively, you can cancel the order and receive a full refund
⏱ Cancellations After 5 Minutes
Cancellations are not allowed after 5 minutes of order placement, as items are immediately processed and packed for delivery.
🚚 Cancellation at Delivery (Doorstep Check)
We value your satisfaction and encourage you to inspect the product at delivery. You can reject the order if:
The chicken has a foul odor
There is visible spoilage or leakage
The product appears discolored or unsafe to consume
The delivery partner will update the status, and your full refund will be initiated immediately.
💸 Refund Timelines
If your order qualifies for a refund, the amount will be returned to your original payment method within 5 to 7 business days
In case of delays, contact our support team for updates
Order Modifications
Orders may be modified or rescheduled only before the delivery partner is assigned
Changes depend on item availability and time slot feasibility
For urgent assistance, contact our support team
📞 Customer Support
We're here to help with any concerns about your order: